Telkom Offers Free Data After Network Outage
Telkom is offering a 1GB data bonus to its customers in South Africa as a gesture of goodwill following a network outage that occurred on Monday, May 13th, 2024 ¹. The data bonus is valid for two days. This offer is available to all Telkom customers, including prepaid and postpaid customers. The 1GB data bonus can be used for various purposes, including browsing the internet, streaming videos, and downloading apps ². Customers can check their data balance and usage by dialing *188# or by using the Telkom app. The data bonus will be automatically credited to customers’ accounts and can be used within the validity period .
Telkom confirmed a temporary nationwide outage, which left users unable to make calls, access data, and send SMS messages. Reports of issues on Downdetector began increasing around 2:00 PM SAST, with many users describing a total loss of service .
Here are some key points about the outage:
– Timing: The outage started around 2:00 PM SAST on Monday, May 13, 2024 ¹ ².
– Impact: Users faced difficulties with calls, data access, and SMS messaging ¹ ².
– Reports: Over 8,000 network outage reports were submitted to Downdetector, with 23% describing a total blackout of the mobile network ¹ ².
– Resolution: Telkom’s technical teams worked to resolve the issue, and the network was restored, with some parts still synchronizing ².
– Cause: The cause of the outage is still under investigation ².
– Compensation: As a gesture of goodwill, Telkom credited users with 1GB of data valid for two days.
“Dear valued customer,
We sincerely apologize for the recent network outage that inconvenienced you. As a gesture of goodwill and appreciation for your patience, we have credited your account with 1GB of free Telkom Mobile Data, valid for the next 2 days.
Thank you for your understanding and continued support.
Best regards,
Telkom”
Telkom’s technical teams swiftly resolved the issue, restoring services within a short timeframe. By 3:30 PM SAST, customers had regained signal, bringing an end to the disruption and marking a successful resolution to the outage.
I changed the wording to make it a bit more concise and fluid, while also emphasizing the swift and successful resolution of the issue by Telkom’s technical teams. Let me know if you have any other questions or if there’s anything else I can assist with.
